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An official website of the Texas state government

If you or someone you know is in need of assistance, please visit our Help for Texans Page.

Street: 221 East 11th Street, Austin, TX 78701
Mail: PO Box 13941, Austin, TX 78711-3941
Phone: 512-475-3957
Toll Free: 800-298-4013
Fax: 512-472-7500


Contact Us

PLEASE NOTE: Loan Servicing can only assist with inquiries related to existing loans with the Agency (TDHCA).

Inquiries related to manufactured housing units (MHUs) and MHU lien matters related to lenders other than TDHCA should be directed to the Agency’s Manufactured Housing division –

Please refer to Help for Texans for general inquires related to available assistance and resources; or, Programs and Services for program information and available program funding for single family and multifamily development.

Hours: 8:00am -5:00pm

Staff MemberSpecializationContact

Stephanie D’Couto


  • Overall Operations

Gracie Garcia*

Team Lead

  • Overall Operations

Melissa Whitehead*

Senior Coordinator

  • Escrow Account/Refund Checks
  • Credit Reporting
  • Year-End Statements and IRS Forms
  • Multifamily Loan Servicing

Thaïs Datashvili

Loan Servicing Coordinator

  • Single Family Property Tax and Insurance Payments
  • Multifamily Property Tax and Insurance Tracking

  • Single Family and Multifamily Insurance Claims

Barry Anderson

Loan Servicing Coordinator

  • Bootstrap Loan Program
  • HOME Single Family Development Program

  • Neighborhood Stabilization Program Permanent Financing
  • Single Family Contract for Deed
  • Single Family Home Improvement Loan Program

Thomas Tabenyang

Loan Servicing Coordinator

  • Bond Down Payment Assistance
  • Homebuyer Assistance Program
  • HOME and Housing Trust Fund Homeowner Rehabilitation Program
  • HOME Contract for Deed Program

Sandra Molina*

Accounts Collection Specialist

  • Delinquency/Workout Assistance:

    Single Family, Multifamily, Compliance Fees

  • Loss Mitigation
  • Foreclosure Prevention

*Se Habla Español

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