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An official website of the Texas state government

If you or someone you know is in need of assistance, please visit our Help for Texans Page.

Street: 221 East 11th Street, Austin, TX 78701
Mail: PO Box 13941, Austin, TX 78711-3941
Phone: 512-475-3957
Toll Free: 800-298-4013
Fax: 512-472-7500
Email: loan.servicing@tdhca.texas.gov

 

Contact Us

Hours:           8:00am -5:00pm

Staff MemberSpecializationContact

Stephanie D’Couto

Manager

  • Overall Operations
512-475-3957

Gracie Garcia*

Team Lead

  • Overall Operations
512-475-1225

Melissa Whitehead*

Senior Coordinator

  • Escrow Account/Refund Checks
  • Credit Reporting
  • Year-End Statements and IRS Forms
  • Multifamily Loan Servicing
512-475-3349

Thaïs Datashvili

Loan Servicing Coordinator

  • Single Family Property Tax and Insurance Payments
  • Multifamily Property Tax and Insurance Tracking

  • Single Family and Multifamily Insurance Claims
512-475-3551

Barry Anderson

Loan Servicing Coordinator

  • Bootstrap Loan Program
  • HOME Single Family Development Program

  • Neighborhood Stabilization Program Permanent Financing
  • Single Family Contract for Deed
  • Single Family Home Improvement Loan Program
512-475-3879

Thomas Tabenyang

Loan Servicing Coordinator

  • Bond Down Payment Assistance
  • Homebuyer Assistance Program
  • HOME and Housing Trust Fund Homeowner Rehabilitation Program
  • HOME Contract for Deed Program
512-475-2119

Sandra Molina*

Accounts Collection Specialist

  • Delinquency/Workout Assistance:

    Single Family, Multifamily, Compliance Fees

  • Loss Mitigation
  • Foreclosure Prevention
512-475-0219

*Se Habla Español

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