Frequently Asked Questions About Consumer Complaints
Please read the Frequently Asked Questions BEFORE submitting a consumer complaint, as there are limitations to the Department’s jurisdiction and what we can enforce.
If you have questions about filing a complaint, please do not hesitate to contact us via phone or email:
Phone: (877) 313-3023
Email: complaints@tdhca.texas.gov
Forms and Resources for Consumer Complaints
- ONLINE COMPLAINT FORM
- Form 1010 - Consumer Complaint Form
- Form 1034 – Formulario para Queja de Consumidor (Espanol)
- Form 1004 – Advertisement Complaint Form
- Form 1039 – The Manufactured Homeowner Consumer Claims Program
- Form 1038 – Consumer Disclosure Statement and Formaldehyde Notice
- Form 1040 - Declaración de Divulgación al Consumidor y Aviso de Formaldehído (Espanol)
- Form 1019 – Site Preparation Notice for Used Homes
- Form 1054 – Warranty and Disclosure for a Used Manufactured Home
- Form 1103 – Application for License Exemption (to sell no more than 3 specific manufactured homes in a year
- Form 1116 – What you need to know before buying a Manufactured Home
- Form 1113 – Wind Zone and Notice of Installation General Information Flyer
- Flyer: Unlicensed Activity is a Crime
- Department Announcement: License Required to Sell Manufactured Homes at Auction
- Department Announcement: Buying Flood Damaged Manufactured Homes
- List of Revoked Manufactured Housing Division Licenses
- View Active License Holder Records - This option displays details about an active license holder. To search for an active license holder, you will be asked to enter their license number or their name.
- Download active license holder records - With this option you can generate a list of active license holders, and download it to your computer. You will be asked to select a county, or select all counties; and select a license type.