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Frequently Asked Questions About Consumer Complaints

Please read the Frequently Asked Questions BEFORE submitting a consumer complaint, as there are limitations to the Department’s jurisdiction and what we can enforce.

If you have questions about filing a complaint, please do not hesitate to contact us via phone or email:

Phone: (877) 313-3023
Email: complaints@tdhca.texas.gov

Forms and Resources for Consumer Complaints

  • ONLINE COMPLAINT FORM
  • Form 1010 - Consumer Complaint Form
  • Form 1034 – Formulario para Queja de Consumidor (Espanol)
  • Form 1004 – Advertisement Complaint Form
  • Form 1039 – The Manufactured Homeowner Consumer Claims Program

  • Form 1038 – Consumer Disclosure Statement and Formaldehyde Notice
  • Form 1040 - Declaración de Divulgación al Consumidor y Aviso de Formaldehído (Espanol)
  • Form 1019 – Site Preparation Notice for Used Homes
  • Form 1054 – Warranty and Disclosure for a Used Manufactured Home
  • Form 1103 – Application for License Exemption (to sell no more than 3 specific manufactured homes in a year

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